Security
There’s no password, and that’s deliberate. But it means anybody who can read your email can open the app as you, and answer, edit and see everything you can. Treat your email address like a key to the cupboard.
Changing your email address
Change it straight away if you’ve lost access to it, left a shared computer signed in to your mailbox, or it’s a work address you no longer have.
To change it, go to your own page (your name on the Members page). Everything signed in as you is signed out at once, including the device you’re using. Then sign in again with the new address, once on each device.
If you can’t get in: Use the Trouble signing in page, and an admin will put it right. An admin can also change your address from your page, and an email goes to the new address saying who did it.
Older emails: Buttons in emails sent before the change stop working until the device you’re reading them on is signed in again. Your phone being signed in does nothing for your laptop.
If you press one too early, nothing is lost: sign in on that device and press it again. Emails sent after the change work without signing in.
A shared email address: Two members can share one, and the app asks which of you it is. Changing yours only changes your record, so if it should change for both of you, ask the other person or an admin.
Your devices
Your settings (your name, top right) lists every device signed in as you. Each has a Sign out button, and the one you’re using says this one.
It’s worth a look after changing phone or lending somebody a laptop. Any device signed in as you can do everything you can.
Give your devices names. Type a name over each one in that list, then press Save beside it. Left alone, they just show the make of browser, and three identical rows won’t tell you which one to sign out.
Your calendar link
The calendar link is a secret. Anybody who has it can see every event and your answers without signing in, because a calendar can’t sign in. The app never emails it to you.
If you think somebody else has it, press Get a new calendar link. The old one stops working straight away, so you’ll need to subscribe again on each device.
What you’re never asked for
The app never asks for a password, or for anything to do with money.
Every email comes from the same address, and every link goes to the app’s own web address, the one this page is on. Anything else claiming to be the app isn’t, however convincing it looks. Forward it to an admin rather than tapping anything in it.